Leah P: 15:01:17 Hi, thanks for visiting Answer Desk! I'm Leah P.
You: 15:01:36 Hi Leah. I bought a new laptop that came with a free year of office365 I entered the product key twice but it won't activate.
Leah P: 15:02:29 Hi Joshua. Are you activating Office 365 on a Mac or a Windows machine?
You: 15:02:46 Windows It asked me to sign into my Hotmail account then it said my subscription was extended I have another WindowsPC and Windows Tablet that already have active subscriptions So it may have added time to that instead of activating this new PC
Leah P: 15:07:46 Since you already have an active subscription of Office 365 on the other devices, did you use the same email address on the second subscription ?
You: 15:07:57 Yes.
Leah P: 15:10:04 If that's the case, then the second subscription added to the first one. I can also see that that's what happened by checking your Office account. Both of the subscriptions are under 1 same email address only, thus extending the first one.
You: 15:10:42 If I setup a 2nd Microsoft account I won't be able to sync with my desktop. So that's silly.
Leah P: 15:14:30 I'm sorry. What did you exactly mean when you said you're not able to sync with your desktop?
You: 15:15:07 I want to use josh******@hotmail.com to login to my Desktop and Laptop. You're saying I can't do that because I need 2 Microsoft accounts so that I can activate multiple office365 keys I'm saying that's a really dumb requirement.
Leah P: 15:19:09 Your desktop's and laptop's log ins are actually not affected if you use 2 different emails for your Office 365 subscription. It's just an Office subscription which doesn't have to be synced with your computers' log ins.
You: 15:20:25 So you're asking me to create another Microsoft account just to activate Office365 on my new laptop ? You are serious?
Leah P: 15:20:35 The only purpose why you need 2 emails for your Office 365 is for these 2 accounts not to be combined.
You: 15:20:45 Holy shit you're serious.
Leah P: 15:20:51 *so you can use the second subscription on another computer.
You: 15:21:03 I'm stunned by how stupid this is.
Leah P: 15:21:50 Yes, it should be another email address for the second subscription.
You: 15:21:53 Why can't Microsoft get their act together? I'm so sharing this on Reddit. Shockingly stupid.
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