Let me preface this by saying that I have chronic pain and have had it for six years.
Last month I had a terrible experience with my 2nd primary care physician (let's call him Dr.G) since moving away from my primary of five years. My new insurance doesn't cover him so I only see him sometimes because I have to pay out of pocket. The bad experience happened during my April appointment with Dr. G when he didn't show up to work for two hours. I had to wait not only the two hours but another hour for him to see the earlier scheduled patients. He gruffly called me to his office and felt like shit. I almost passed out that morning and my pain level was high. He has been my primary since November of last year. He's not a talker but whatever -- as long as he gets me referrals to my specialists and my meds I'm fine with it. Would I prefer an amazing doctor? Of course but you can't have everything.
He asks me why I was on xyz pain medication. He asks this after giving me physical prescriptions of xyz since November and is now just curious? Wtf?! Why hasn't he read my medical history? Why doesn't he know about my multiple surgeries and diagnoses? I'm trying to ask him but he either replies with "right right" or takes phone calls and speaks about other patients in front of me. Apparently he gives no fucks about hippa.
Turns out he only requested my medical records once and failed to request them again from my previous doctor or myself. During our first meeting I told him that I have all of my medical records. I asked again if he would like me to bring them next time and he responds while facing his computer saying, "right right." He then takes another call. And I fucking lost it. I tell him that he needs to apologize for being late, for taking phone calls in front of me and being uncompassionate. He tells me basically I need to get a new primary care physician because he's only going to give me "basic service." Apparently I'm a car in need of an oil change. He gives me my xyz prescription of pain medication and I make calls that day to my insurance company to get a new primary care physician.
On Tuesday I call up his office and request my refill and let them know I'm going to be switching primary care physicians per Dr. G's suggestion. The office staff says as long as the Doctor approves the refill it's fine and to follow up on Thursday. I call on Thursday and ask if the script will be ready for Friday at the location near my house. It will be. Great.
So here is where I fucked up on this past Friday:
The woman at the front desk has me sign a copy of the script then gives me the prescription. My name is spelled wrong like it has been for the last five scripts. She tells me that she'll have to have the Doctor fix it. This is a lie because she's fixed it every time I've gone there with my name misspelled. Then she asks me why I'm not seeing a pain specialist. I'm flabbergasted because it's none of her fucking business. She isn't my nurse or physician. I tell her anyways that the in-group pain specialist doesn't help with my diagnoses and the doctor is aware of this. Then she asks what I will be doing next month for my pain. (I've been on xyz medication, stronger doses actually and have worked hard with physical therapy and surgeries to reduce the dosages along with even eliminating two other medications reserved mostly for cancer patients.) Being the stupid honest person I am I tell her that I won't be needing Dr. G next month because I found a new primary care physician like he told me to. So she stares as me like Satan and gloriously rips the prescription from my hand. I reach back for it and she fucking SHREDS MY PRESCRIPTION and tells me because I have a new primary they don't have to treat me.
Holy fuck! I was so fucking angry I told her to get her supervisor immediately. She calls her boss and snottily says what happened thinking her boss would be on her side. She was WRONG. The boss says she can have Dr. G write me a script for how many days until I see my new Doctor. The woman hangs up with chagrin on her face for a few seconds then smugly she tells me that Dr. G isn't in yet and they have no idea when he will be in. By this time I'm seeing red and visualizing climbing up over her desk and throttling her. The nurses hear me asking loudly why she was treating me like this and all of them are wide eyed with embarrassment. Mind you this woman looks like a meth-head with sores and scratches (that are not excema or psoriasis) all up and down her arms. She definitely is doing some shit and should not be working with patients.
I ask her for her name and she tells me only her first name so I ask for her last. I say that since she has my last name I should have hers so I can report her to my insurance company and the Doctor to the medical board. She tells me that she has my name because I'm her patient (Oh!! So I'm their patient now but not when she was shredding my script?)
She tells me that I can wait to see Dr. G for my new script and by this time I'm furious and tell her that I switched Doctor's not only because he told me to but because he's an egotistical ass. Then she replies, "just try seeing how inclined he is to helping you with that attitude." I just turned around and walked out because I didn't feel like going to jail because of this cunt.
tldr; I told the truth about getting a new Doctor and the front desk employee shredded my prescription.
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